We're Here to Help

Get in Touch

Have a question, feedback, or need support? We'd love to hear from you. Our team of doctors and developers typically responds within 24 hours.

Email Support

For general inquiries and support

hello@msraprep.co.uk
Usually within 24 hours
Premium

Premium Support

Priority support for Premium subscribers

support@msraprep.co.uk
Usually within 12 hours

Specific Inquiries

Content & Questions

Report errors or suggest improvements to our question bank

content@msraprep.co.uk

Billing & Payments

Subscription, refund, or payment-related queries

billing@msraprep.co.uk

Privacy & Data

Data access requests or privacy concerns

privacy@msraprep.co.uk

Frequently Asked Questions

Quick answers to common questions

How do I reset my password?

You can reset your password from the sign-in page by clicking 'Forgot Password'. A reset link will be sent to your email address.

Can I get a refund?

Yes, we offer a 7-day money-back guarantee. If you're not satisfied with Premium, contact us within 7 days of purchase for a full refund.

How do I cancel my subscription?

You can cancel anytime from your Dashboard > Settings. You'll retain access until the end of your current billing period.

I found an error in a question. How do I report it?

We appreciate error reports! Please email content@msraprep.co.uk with the question ID and details of the error. Our medical team reviews all reports.

Do you offer group or institutional licenses?

Yes! For group discounts or institutional access, please email hello@msraprep.co.uk with details about your organization.

Our Response Commitment

We're a small team of doctors and developers who genuinely care about your success. We read and respond to every email personally.

<24h

General Inquiries

<12h

Premium Support

<48h

Content Issues